Refunds & Cancellation Policy
Last updated: 23 July 2026
This policy applies to personal subscriptions for Xceliq, operated by Euclideum Solutions Private Limited. Institutional agreements are governed by their own contracts.
1. Cancelling a subscription
- You can cancel any time from Settings → Billing → Manage billing (the Stripe customer portal), or by writing to support@xceliq.com.
- Cancellation takes effect at the end of the current billing period. You keep full paid access until then, after which your account moves to the Free plan automatically.
- Your practice history, results and achievements are never deleted on cancellation.
2. Refunds
- Accidental or duplicate charges: contact us within 7 days of the charge and we will refund it in full to the original payment method.
- First subscription purchase: if you are not satisfied, you may request a full refund within 7 days of your first payment, provided usage has been reasonable (not, for example, completing an entire assessment program in that window).
- Renewals: renewal charges are refundable if requested within 7 days of the renewal date and the service has not been materially used in the new period.
Approved refunds are processed to the original payment method within 5–10 business days of approval, via Stripe. Taxes collected on refunded amounts are refunded alongside.
3. Failed payments
If a renewal payment fails, we retain your paid features for a short grace period while Stripe retries the payment and you update your payment method. If payment is not recovered, your account moves to the Free plan — nothing is deleted.
4. How to reach us
Email support@xceliq.com from the address on your account with the charge date and amount. We acknowledge refund requests within 2 business days.